Alfacare Property Services Pty. Ltd.
ABN: 64608598947
1. Introduction
At Alfacare Property Services Pty. Ltd. (“Alfacare”, “we”, “us”, “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website, engaging our services, or interacting with us, you agree to the terms of this Privacy Policy.
2. What Information We Collect
We may collect the following types of personal information:
- Name, address, phone number, and email address
- NDIS participant details (if applicable)
- Billing and payment detail
- Service preferences or requirements
- Feedback and communications
- Information provided through contact forms, service requests, or job applications
- Technical data (e.g., IP address, browser type, pages visited)
We do not collect sensitive information unless it is necessary and you have given explicit consent (e.g., health information for NDIS-related services).
3. How We Collect Personal Information
We collect personal information through:
- Online contact forms and website interactions
- Phone calls, emails, or SMS
- Service agreements and job bookings
- Referrals or third-party partners
- Social media messages and interactions
We only collect information that is necessary to deliver our services and operate our business efficiently.
4. How We Use Your Information
We use your personal information to:
- Provide and manage our cleaning, support, and NDIS-related services
- Respond to your enquiries or requests
- Send booking confirmations, service updates, and invoices
- Improve our website, services, and customer experience
- Comply with legal or regulatory requirements
- Communicate offers or updates (only with your consent)
5. Disclosure of Personal Information
We may share your information with:
- Our employees, contractors, and service providers (e.g., cleaners, support staff)
- NDIS-related entities (e.g., plan managers, support coordinators)
- IT providers, CRM systems, or marketing platforms for business purposes
- Government or regulatory bodies when required by law
We will never sell your personal information to third parties.
6. Storage and Security
We store your personal information securely through password-protected systems and cloud-based platforms with encryption. We take all reasonable steps to:
- Protect your data from misuse, loss, and unauthorised access
- Limit access only to authorised staff
- Securely destroy or de-identify personal data when no longer required
7. Access and Correction
You may request access to your personal information or ask us to correct it if it is inaccurate, incomplete, or out-of-date. Please contact us using the details provided below.
We will respond to your request within a reasonable timeframe, usually within 30 days.
8. Cookies and Website Usage
Our website may use cookies and similar technologies to enhance your browsing experience and collect non-identifying data, such as:
- Pages visited and time spent on site
- Device type and browser used
- Referral sources
You can adjust your browser settings to refuse cookies if you prefer.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. Please read their privacy policies before providing personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website. We encourage you to review it periodically.
11. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or our handling of your personal information, please contact us at:
Alfacare Property Services Pty. Ltd.
Email: info@alfacareservices.com.au
Phone: 1 300 749 083